Cancellation Policy
Orders can be cancelled at no cost at any point before they are handed to the carrier. We prepare orders within 1–2 business days, so the sooner you write the more certain we can be.
| When you tell us | Outcome |
|---|---|
| Within 1–2 business days, before dispatch | Cancelled in full, nothing charged |
| After dispatch | Treat as a return once it arrives |
| Refused at the door | Refunded once the parcel is back with us, less outbound postage |
How to cancel
-
Before it is packed
Email [email protected] with your order number. If we have not packed it, we cancel it outright at no cost.
-
After packing, before dispatch
We can usually still stop it. Write straight away and mark the subject line “cancel”.
-
Once it has shipped
The order can no longer be cancelled, but it can be returned under the Refund and Returns Policy.
If we cancel an order
Occasionally a line sells out between your order and our pick. If that happens we tell you the same day and refund that line in full — or hold the rest of the order until you decide. Where money has already changed hands, refunds are processed within 5–7 business days.